Refund and Cancellation Policy

Last updated: August 19, 2026

This policy explains how subscription cancellations and refunds work for eSkoolio.

1. Cancelling Your Subscription

A school may cancel its eSkoolio subscription at any time by contacting us at sales@eskoolio.com, or through the cancellation option in the platform's billing settings where available.

• Cancellation takes effect at the end of the current billing period, unless otherwise agreed.
• Upon cancellation, the school's account moves to a read-only state (existing data remains viewable) for a reasonable period, after which the account and its data may be archived or deleted in accordance with our data retention practices.
• Schools may request a full export of their data before cancellation takes final effect.

2. Refunds

• New subscriptions: if a school is dissatisfied within the first 14 days of a new paid subscription, we will provide a full refund upon request, provided the account has not exceeded reasonable usage of the platform's features during that period.
• Ongoing subscriptions: fees already paid for a current billing period are generally non-refundable if a school cancels partway through that period, except where required by applicable law or at our discretion in cases of a service failure on our part.
• Downgrades: if a school downgrades to a lower-tier plan, the change takes effect at the start of the next billing cycle; we do not provide partial refunds for the remainder of the current cycle.
• Billing errors: if you believe you were charged in error, contact us and we will investigate and correct any confirmed billing mistake, including a refund where appropriate.

3. Non-Payment and Overdue Accounts

If a subscription payment is not received by the due date:

• The school's account may be placed into a read-only mode (viewing data remains possible; adding, editing, or deleting records is restricted) until payment is resolved.
• We will make reasonable efforts to notify the school before and during this period.
• Accounts that remain unpaid for an extended period (as communicated at the time) may eventually be suspended. We will provide advance notice before any such suspension, and data is not deleted immediately upon suspension.

4. How to Request a Refund

To request a refund, email sales@eskoolio.com with your school name and the reason for the request. We aim to respond within a reasonable timeframe and process approved refunds via the original payment method where possible.

5. Changes to This Policy

We may update this policy from time to time, with changes posted on this page. Material changes affecting existing subscriptions will be communicated to affected Customers.

6. Contact Us

Questions about billing, cancellations, or refunds can be directed to sales@eskoolio.com.